Monday 17 October 2016

How Last Mile Solutions Can Improve Customer Satisfaction and Reduce Delivery Costs?


The E-commerce industry is one of the fastest growing industries in India. It has registered double-digit growth year after year. As the number of internet users in the country continues to rise, the popularity of online shopping is expected to increase even further. However, despite rapid growth, most of the E-commerce companies are struggling to keep their costs lower and are not making the kind of profits as one would expect.

The Challenge of High Costs of Last Mile Delivery

One of the key reasons why E-commerce companies are struggling to keep their costs lower is high costs of last mile delivery. In this cut-throat business environment, these companies are already under a lot of burden due to heavy discounting. The high cost of last mile delivery makes things all the more difficult.

 

In such a scenario, it has become important for these companies to reduce their delivery costs. It has to be ensured that the products are delivered at the first go so that the unnecessary trips to the same locations can be avoided. There are several other inconsistencies associated with the last mile delivery process that must be handled.

Using Last Mile Delivery Solutions

Technology has made available a wide range of innovative last mile solutions that can prove to be very useful when it comes to reducing the last mile delivery costs and improving the overall efficiency of the business. These solutions help companies overcome many challenges such as low first time success rates, inflexible operations and lack of transparency.

Here is how last mile delivery management software can prove to be very helpful-

1.Improved Shopping Experience

With a reliable delivery solution, it becomes easier for a company to ensure that the products are delivered on time without causing any inconvenience to the customers. This can significantly enhance the overall shopping experience of the customers.

2.Reduced Delivery Costs

A reliable last mile solution can significantly reduce the delivery costs of the company. Right from pre-defining routes to ensuring real-time coordination between delivery persons and managers, these software are equipped with a number of features that bring down the cost of last mile delivery.

3.Reduced Errors

Manual processes are generally the cause of errors. By automating the entire process, last mile solutions can significantly reduce the chances of errors. Moreover, they ensure smooth flow of information between managers and delivery persons.  This brings more accuracy in the process and the scope of errors is reduced significantly. It also brings more flexibility in the process and makes coordination easier.

The last mile delivery is the only point of contact between the buyer and seller. For this reason, it is considered as one of the biggest contributors of customer satisfaction. Managing last mile delivery properly can go a long way when it comes to improving the profitability of the company. With the emergence of delivery solutions, it has become easier for the companies to manage their delivery operations more efficiently. However, it is important to choose a reliable solution that is equipped with the best features.