Create A Smarter Supply Chain

Creating Smarter Supply Chains is a vision of today’s enterprise. Ask the Chief Digital Officer of any enterprise, you will hear that building their smarter supply chain is the strategic objective. Gaining visibility has risen from the sixth most important strategic priority in 2015 to third in 2017. However, only 6% of firms said they had achieved this aim.

Supply chains across the globe are aiming to achieve complete visibility of all the processes for real-time collaboration and seamless visibility amongst all the stakeholders and the processes. Supply Chain Visibility is defined as connecting companies and giving the entire network access to information via a single platform.

FarEye has designed first Business Process Management Engine for mobility in supply chain to address greater visibility. Backed by advanced Machine-Learning algorithms and Artificial Intelligence, FarEye’s unique capability enables enterprises to customise workflows and blend logistics & IT to make supply chains ‘smarter’ with Cloud and Mobility.

Circumstances that call for changes in a workflow can be instantly accommodated with drag-and-drop ease on the FarEye’s BPM platform. With the help of advanced machine-learning algorithms, FarEye’s BPM engine adapts intelligent processes, blends it with the operations with minimal disruption.

Easy & Quick Adoption of Workflows: New modified workflow measures snap into place with minimal disruption, keeping the organisation agile and ready for new opportunities. Its ‘drag and drop’ tool help in blending the workflows with minimal disruption.

Decisioning – Flowcharts can be configured based on business events: The BPM platform can be leveraged to easily design and generate new processes/workflows.  Circumstances that call for changes in the workflow can be instantly accommodated with drag-and-drop ease on FarEye’s BPM platform.

Visibility in the run-sheets generation and work-order allotment:

The demand of the orders are volatile, the complexity and the volume increases. For e.g., planning the daily operations by efficiently allocating the orders to the right person helps in building the workforce. With real-time visibility into the run-sheet generation, you can now - assess the credibility of the job, efficient and responsive.

By integrating with the right mobility solutions, logistics companies can now improve their delivery happiness score as well as get a detailed view of what’s going on the field. Built on Business Intelligence and Machine-Learning algorithms, FarEye’s intuitive dashboard helps in solving the supply chain visibility challenge that all enterprises have been facing, in real-time. 

Enhance Your Customer Delight With Advanced Business Intelligence Platform

Every enterprise today is at the cusp of transforming its operations by leveraging digital solutions. With customers being at the heart of this transformation, enterprises have to focus on technologies that will help them ensure customer delight by providing ‘real-time’ information about their expected shipments. Logistics companies can take their learning curve to a higher level  through business intelligence platforms aka delivery happiness platform that enable ‘customer-delight.’

Using intuitive business intelligence, last-mile companies can visualise the data on the web and mobile platform through drill-down options available on the platform. This helps in getting a 360-degree view on the operations based on the location, job type and the hub.These intuitive dashboards and drill-down applications enhance the key applications and provide comprehensive information about the successful deliveries as well as failed attempts. This brings the desired understanding in terms of actionable insights at the right time. Therefore, the delivery operations can be managed more effectively. Often referred as the delivery happiness platform by the clients, the performance scoreboards and analytics tracks the  progress of  jobs towards pre-determined specific goals.

A delivery happiness platform understands the challenges that occur in the outlay of delivering customer delight ‘real-time.’ The visual representation of the operational data indicates  what’s going on the field. In simple terms, the core question for the logistics companies is- how to make use of this operational data to make the day-to-day operations smarter and more efficient?

Delivery Happiness Platform helps enhance customer experience with capabilities such as

1.         Estimated Time of Arrival

• a.         Real time tracker to engage and empower customers
• b.         Notifications/alerts to enhance customer experience       
• d.         Uberization: to cater to on-demand customer requests
• e.         Personalized and customized deliveries
• f.          New product developments like parcel & locker deliveries
• g.         Gamification in order to improve efficiencies

2.         Feedback – to measure delivery happiness score

FarEye’s delivery happiness platform uses advanced data visualisation tools that help turn the raw data into meaningful analytics. The toolset approach will help integrate with the operations on a day-to-day basis and further the capability of adding the enhancements for individual customers or even empowering them to create their own business intelligence environment.