Enhance Your Customer Delight With Advanced Business Intelligence Platform

Every enterprise today is at the cusp of transforming its operations by leveraging digital solutions. With customers being at the heart of this transformation, enterprises have to focus on technologies that will help them ensure customer delight by providing ‘real-time’ information about their expected shipments. Logistics companies can take their learning curve to a higher level  through business intelligence platforms aka delivery happiness platform that enable ‘customer-delight.’

Using intuitive business intelligence, last-mile companies can visualise the data on the web and mobile platform through drill-down options available on the platform. This helps in getting a 360-degree view on the operations based on the location, job type and the hub.These intuitive dashboards and drill-down applications enhance the key applications and provide comprehensive information about the successful deliveries as well as failed attempts. This brings the desired understanding in terms of actionable insights at the right time. Therefore, the delivery operations can be managed more effectively. Often referred as the delivery happiness platform by the clients, the performance scoreboards and analytics tracks the  progress of  jobs towards pre-determined specific goals.

A delivery happiness platform understands the challenges that occur in the outlay of delivering customer delight ‘real-time.’ The visual representation of the operational data indicates  what’s going on the field. In simple terms, the core question for the logistics companies is- how to make use of this operational data to make the day-to-day operations smarter and more efficient?

Delivery Happiness Platform helps enhance customer experience with capabilities such as

1.         Estimated Time of Arrival

• a.         Real time tracker to engage and empower customers
• b.         Notifications/alerts to enhance customer experience       
• d.         Uberization: to cater to on-demand customer requests
• e.         Personalized and customized deliveries
• f.          New product developments like parcel & locker deliveries
• g.         Gamification in order to improve efficiencies

2.         Feedback – to measure delivery happiness score

FarEye’s delivery happiness platform uses advanced data visualisation tools that help turn the raw data into meaningful analytics. The toolset approach will help integrate with the operations on a day-to-day basis and further the capability of adding the enhancements for individual customers or even empowering them to create their own business intelligence environment.