Enhance Your Customer Delight With Advanced Business Intelligence Platform

Every enterprise today is at the cusp of transforming its operations by leveraging digital solutions. With customers being at the heart of this transformation, enterprises have to focus on technologies that will help them ensure customer delight by providing ‘real-time’ information about their expected shipments. Logistics companies can take their learning curve to a higher level  through business intelligence platforms aka delivery happiness platform that enable ‘customer-delight.’

Using intuitive business intelligence, last-mile companies can visualise the data on the web and mobile platform through drill-down options available on the platform. This helps in getting a 360-degree view on the operations based on the location, job type and the hub.These intuitive dashboards and drill-down applications enhance the key applications and provide comprehensive information about the successful deliveries as well as failed attempts. This brings the desired understanding in terms of actionable insights at the right time. Therefore, the delivery operations can be managed more effectively. Often referred as the delivery happiness platform by the clients, the performance scoreboards and analytics tracks the  progress of  jobs towards pre-determined specific goals.

A delivery happiness platform understands the challenges that occur in the outlay of delivering customer delight ‘real-time.’ The visual representation of the operational data indicates  what’s going on the field. In simple terms, the core question for the logistics companies is- how to make use of this operational data to make the day-to-day operations smarter and more efficient?

Delivery Happiness Platform helps enhance customer experience with capabilities such as

1.         Estimated Time of Arrival

• a.         Real time tracker to engage and empower customers
• b.         Notifications/alerts to enhance customer experience       
• d.         Uberization: to cater to on-demand customer requests
• e.         Personalized and customized deliveries
• f.          New product developments like parcel & locker deliveries
• g.         Gamification in order to improve efficiencies

2.         Feedback – to measure delivery happiness score

FarEye’s delivery happiness platform uses advanced data visualisation tools that help turn the raw data into meaningful analytics. The toolset approach will help integrate with the operations on a day-to-day basis and further the capability of adding the enhancements for individual customers or even empowering them to create their own business intelligence environment.

Crucial Features of a Delivery Management System

Most of the people find online shopping to be more comfortable and less time-consuming. And they are willing to pay additional amount just to get the same day delivery of the ordered products. Keeping this mind, businesses need a well-managed system which makes deliveries on time without fail. Thus, every company which wants its customers to be satisfied adopts a delivery management system which can help in achieving better results.

Many top ranking organizations are already using this system. If you are also planning to get one for your organization, following are the features one is advised to look for:

Real Time Tracking:

In order to make it to the top in their respective niche, companies consider re-designing their system to make it more transparent for their customers by enabling them to track their ordered products during delivery. This helps companies in gaining customers’ trust which is crucial from competition’s perspective. A delivery management system helps companies in keeping a track of the location of the driver. Further, every order related to any particular customer can also be tracked. The sender too is benefited by staying updated with the timings related to every step of the delivery.

All-In-One Option:

With the high level of competition, most companies have already installed this system into their operations. But, it is still advised to have a system which is compatible and capable of executing all (or at least most of your processes) the processes. This helps in decreasing the overall cost spent on various systems. If a company has just one integrated system, executing and managing everything becomes quick and gives a better growth curve for the company.

Managing All The Orders:

Scheduling deliveries and pickups are necessary components of any delivery system. Thus, organizations need a delivery management system that can manage orders proficiently. Once orders are managed well, it becomes easier for organizations to keep a record of the further activities.

Apart from all these, a delivery management system can have varied features depending upon the needs of the particular organization which includes business-centric features to make it suitable to conduct all crucial operations efficiently.

Adapting Courier Dispatch Software Is The Need Of The Hour

The need for right technology has arisen when the logistics companies were looking for the automated software that could solve their day-to-day challenges easily. In delivery business, speedy dispatch is an essential part of the service to stay competitive. The customer who has been let down in terms of expectations doesn’t know the barriers in delivering the parcel at the right time with lots of hassles. An efficient courier software will help you to track all your order & shipment details through the admin panel which can spot the problem before it happens.

A global and proven on-demand software and courier dispatch software helps logistics companies to keep track of all their order & dispatch details easily, so the dispatcher can identify the problem before they occur. Courier software allows riders to dispatch the shipment at the right place with the help of mobile phone app and the customer can make a payment through online. Both the riders & customers no longer have to deal with the paperwork which makes delivery of shipments faster than ever. All data will be stored in the database and it can be retrieved for later reference.

FarEye - Making your Logistics processes 'smarter' with 'cloud'

Real- Time Communication Made Easy:

Push notification & messaging feature lets you connect with your employees & customers through the mobile application. Push notification can be sent automatically to both riders once the order has been placed by the customer. The admin & dispatcher can able to generate reports automatically by accessing data stored in the database. Automated booking options & online payments are the comprehensive features in efficient courier software.

Location tracker:

To trace delivery personnel’s location, and to help enhance the control of the workforce, tracking serves the purpose without which the purpose is not solved.

Intuitive Dashboard:

The dashboard provides a comprehensive view of what’s going on, on the field. The dashboard gives a 360-degree visibility of the operations.

Admin panel and tracking solution:

Dispatching and tracking panel is an essential for any application to get business, improve process efficiency, and complete the task. Business apps need proper update and upgradations on time for effective results.

Analytics Engine:

How if your operations are not being optimised? Where do you have to develop resources? So will be the case with the operating system without analytical data. If you are buying one, make sure it has the feature of smart analytics system.

In recent days, logistics companies are adopting courier dispatch software that helps them streamline their processes and help them in easy dispatching.

3 Benefits of Installing Logistics Management Software

Logistics is considered to be one of the most unorganized sectors, especially in developing countries like India. Businesses at different occasions have often experienced certain issues like late and unplanned deliveries, goods not traceable, etc. But thanks to the introduction of advanced applications like logistics management software, the entire logistics processes have been simplified and improved. The logistics deliveries can now be better handled and delivered on time.

Installing logistics management software can optimize transport and fuel costs, enabling you to make better decisions. These systems can also boost process efficiency, increase employee productivity and improve customer experience by ensuring on-time deliveries and real-time visibility.

Benefits of logistics Management Software:

1. Availability in the choice of transport and real-time freight rates

This logistics software application has a TMS feature that makes it easy for users around the country to receive live carrier rates over the Internet. When your business has multiple carriers to choose from depending on a number of factors like transit time, cost and insurance, it allows you to make the best choice for your shipments, thus saving a lot of money in the long run.

2. Improved customer service

Logistics management software has features like auto pick-up, real-time freight tracking and freight accounting. This way, not only the delivery executive but even the customers can know exactly how much the freight will cost and when will it reach the destination through timely notifications.  

3. Access to real-time freight data and analysis

Having access to real-time freight data will help you make better business decisions based on the prevailing trends and history. This software will provide you with all the valuable data with just the push of a button, allowing you to see the total cost of your shipments. It will help you to mitigate future expenses and avoid bad decisions accordingly.

What are the Benefits of a Courier Management Software?

Courier tracking software helps logistics firms evaluate the best possible route to ensure timely delivery. The managements of courier companies mention that it is essential to understand the best route for ‘last mile delivery’ so that the deliverable reach the recipients on time. Additionally, it is the prerogative of the courier firms to guarantee the customers that the products reach them in the best condition. All of these can be ascertained with the help of a good tracking software. Some essential features of this particular type of software have been discussed below.

Updating the List of Deliverable

A courier dispatch software is one which you can update manually by entering the details of the items that have to be delivered. In other words, herein you can update the pickup date, time, pickup point, and destination. You have to enter the precise delivery address to generate a probable delivery date.  This software will give you an overall view of the movement of the package from the pickup point. This ensures that the system is automatically updated and you have an idea of the packages that are high priority deliverable.

Advantages of Courier Tracking Software

With the help of a courier tracking software, you can be assured of the following advantages:

• The dashboard will provide you with the precise details regarding the movement of the packages.
• You will get a better purview of the movement of your ground staff.
• The manager will be able to guide the ground staff better during ‘last mile delivery’.
• Improve the overall efficiency and performance of your company.

Thus, installing a courier tracking software will aid in improving the overall performance of your company and ground staff. However, if you want to install and use a tracking software, ensure that you have hired a renowned software firm that has years of experience in developing logistics management software.

What are the Advantages that a Courier Service Company can expect from a Tracking Software?

The prerogative of any good courier company is to ensure that the deliverables are picked up and reaches the customers on time. This means the company has to provide the ground staff with ample support to ensure that the items are delivered at the earliest, in pristine condition and with the minimum wastage of fuel.

Importance of Tracking Deliverables for Courier Companies

Tracking the items that have been dispatched, ensuring that the ground staff is delivering the items on time and real time tracking of the deliverables are all essential activities carried out by a courier company. In other words, right from the time a deliverable is picked up till the product reaches the recipient; the courier company has to be aware of the movement of the item. However, this entire process can be simplified with the help oftracking software. Some of the essential features of such tracking software have been discussed below.

Tracking Services Required by Courier Companies

A courier tracking software will provide you with a detailed report regarding the exact movement of the product from the pickup point to the delivery of the item. Additionally, it will also provide you with detailed analysis of the routes to be taken to ensure speedy delivery of the items. Some of the services that you can expect on installing tracking software are as follows:

• Trouble free dispatch: The tracking software aids with resource allocations, scheduling jobs and constantly updating the system regarding the movement of the respective deliverables, on a daily basis. Additionally, the tracking software will help with route optimization to identify the best delivery route. This will help you get a better overview of your ground staff and ensure cost effective delivery of the products.
• Real time management: The tracking software can help you gain real time visibility on the movement of the deliverables. If you install the tracking software of a recognized software development firm, then you can be assured of additional services such as data analytics, which will help you improve the efficiency of your ground staff. The intuitive dashboards will help you gain a thorough understanding of the movement of your ground staff.
• Reporting capabilities: The mobile tracking system of such software comes with reporting capabilities. The software will be automatically updated as the deliveries are made and, you will get an immediate update. This will help you evaluate the movement of the deliverables and provide support to the ground staff especially with last mile delivery.

Thus, by installing good tracking software you can help your ground staff with the delivery of the items. Additionally, you can evaluate better methods to reduce delivery time and improve customer satisfaction.

Procure Tracking Software from a Renowned Software Development Firm

If you are thinking of installing tracking software, then it is essential that you first get in touch with a renowned software development firm and discuss your requirements with the company experts. Based on your requirements the company will develop tracking software that ideally addresses your company requirements.

Give your Company the edge by using a Courier Software

Running a business where shipping goods and merchandise on a regular basis is compulsory? Then you must know how important it is to make a delivery on time. Not only the delivery should be made on time but the product should reach your customer intact and without any damages too. This helps build trust with your customer and also gets you the brownie points.

Use Technology for Delivering the Products

Now, getting everything done in time and also in a perfect manner is something that would be impossible if you have plenty of manual work. People sometimes make errors and this could lead to a big loss for your company. This is the reason why having a courier software or the services of a good logistic company always helps.

A courier software helps in two ways. It will not only give your company all the tracking details of a package dispatched from your end but the same information can be accessed by the customers as well. All of this can be made possible with the help of the revolutionary technology called GPS tracking.

The software will also help you in calculating the commissions of the delivery person (if it is not your own employee) and add it to your accounts department. Thus, paying your delivery people will be easier and there won’t be an error of any kind as all of this will be done under automatic invoicing.

One of the top reasons why every company is going for courier software is affordability and how it helps in making the entire delivery process easy. You will not only be saving precious time of your company but also a great deal of money.

So, if you haven’t started using this software, you are still incurring huge losses and it is time to correct it.